Privacy
Last updated November 13, 2026
What we collect
- Account details: your email, name and organization name, and a hash of your password.
- Billing: Stripe processes payments. We keep the Stripe customer and subscription identifiers and the amounts paid, never your card number.
- Mac health: whether your Mac is online, its disk space, temperature, macOS and software versions, and the public IP address it connects from.
- Waitlist and host applications: what you type into the form, and the IP address it came from (to stop abuse).
We do not record your screen, read your files, or log what you do on the Mac.
How we use it
To run your account and Mac, bill you, contact you about your rental, pay hosts, and keep the service secure. We do not sell personal information or use it for advertising.
Who we share it with
Only the providers that run the service for us: Stripe for payments, Amazon Web Services for hosting our systems and sending email, and Cloudflare for network delivery. A host never receives renters' personal details.
Retention
A Mac is erased within about 72 hours after a plan ends. Account and billing records are kept while your account exists and as long as tax and accounting rules require afterwards.
Your choices
You can ask for a copy of your data or for deletion at any time; see data deletion. Contact: support@covekeel.com.